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Calvert USA, Inc Policies:

WARRANTY: One year

To request warranty service, contact:

Calvert USA, Inc.
P.O. Box 841 Solomons, MD 20657
Tel.(410) 286-1430
E-mail us at
support@calvertstairs.com

Do not install Calvert Attic Stairs until the interior wall and ceiling sheeting has been finished. Installation of Calvert Attic Stairs during a rough phase of construction will void the warranty. Calvert Attic Stairs are classified as millwork; the same as interior doors, cabinets, and trim, and should be installed just before interior painting.

Calvert USA, Inc. makes every effort to ensure that this product meets the high quality and durability standards you expect. Calvert USA, Inc. warrants its products to be free from defective materials and workmanship for the period of one year from the date of purchase. This warranty does not apply to damage due to misuse, abuse, negligence, unreasonable use or alterations. We shall in no event be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages arising from the use of our product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives specific legal rights, and you may also have other rights that vary from state to state.

If service is required under this warranty, return the product to your supplier. If it is not possible to return the product to the supplier, you can return the product to us with transportation charges prepaid. You must have dated proof of purchase and an explanation of the problem must accompany the merchandise. If our inspection verifies the defect, we will either repair or replace the product at our election or we may elect to refund the purchase price if we can not readily and quickly provide you with a replacement. We will return the product at our expense. However, if we determine that there is no defect, or that the defect resulted from causes not within the scope of our warranty, you must bear the cost of returning the product.

SHIPPING

Products are shipped via UPS or FedEx Ground usually within two business days. It takes two to six days to deliver. Products are shipped in cardboard boxes.

RETURNS
You can return you order to us within 60 days of purchase. You are responsible for shipping charges. Item must be in good condition.

If we ship the wrong item, we will pay all shipping costs and ship the correct item. Any cost difference will be credited or charged to the customer. We do not ship the new item until we receive the item being returned.


DAMAGES
Any shipping damaged should be reported to us as soon as your order is delivered. Occasionally a part will break during installation. We will make an effort to replace the part free of charge, however, we do reserve the right to charge for replacement parts and shipping.

EXPEDITED SHIPPING, AIR SHIP

As a policy, we do not ship by air and do not offer nor will expedite shipping even if customer is willing to pay extra for it.

Don't forget to check the FAQ page.

Calvert USA, Inc., All rights reserved, Calvert Attic Stairs, Calvert Stairs are trademarks of Calvert USA, Inc.